Payment Policy
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Monthly Billing
Each invoice covers classes from the 1st to the 31st of the month.
If you join mid-month, your first invoice will be prorated to align with our cycle.Payment Deadline
All group classes have to be paid by the 15th of the previous month (e.g. July classes paid by 15 June).An invoice will sent during the first week of each month and payment made within 7 days.
Absences & Proration
Inform us by the 10th of the current month if you will miss any classes next month.
Absences notified before the 10th can be prorated in the following month’s fees.
Notifications received after the 10th are not eligible for proration, and the full monthly fee applies.
Make-Up Classes
Even if you’re absent, you remain entitled to request a make-up session, subject to availability.
Late Payment
Invoices are issued on the 8th of each month for the following month’s classes (e.g. February classes will be invoiced on 8 January). Payment is strictly due by the 15th of the same month.
If payment remains unsettled beyond this point, accounts will continue to be tracked internally. Should payment still be outstanding by the 8th of the next month, a 5% administrative fee will be applied to the overdue balance to cover the additional follow-up and processing required.
This fee is not intended as a penalty or profit, but as an administrative measure for the extra effort involved in managing late payments.
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Invoices & Sessions
Payment for private coaching is charged on a per-session basis, unless otherwise arranged.
Court bookings are included in your invoice.Cancellations & Charges
No-shows or cancellations made less than 24 hours in advance will be fully chargeable, including court costs.
Sessions cancelled with 1–7 days’ notice are subject to a 50% coaching fee, as court bookings are non-refundable once secured.
Emergencies
We understand that life happens — medical and family emergencies will be considered case-by-case. Proof may be requested for recurring cases.
Cancellation Policy
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No Refunds
All payments — including trial classes — are non-refundable, regardless of attendance or reason for absence.Notification
Please inform us via WhatsApp if you can’t attend. This ensures we have a clear record of your absence.Make-Up Classes (Subject to Availability)
If you miss a class, you may request a make-up session. These are not guaranteed but we’ll do our best to slot you in.Make-up classes can only be made up by student. they are non transferrable to other students
If a Class Is Cancelled by Us
On the rare occasion we need to cancel a class (e.g. venue-related), all affected students may schedule a make-up session within 3 months of the cancelled date.
Example: If a class on 1 January is cancelled, the make-up session can be used any time from 1 January to 31 March.
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We Get That Life Happens
Medical or personal emergencies can occur — drop us a message and we’ll try to work something out.No-Shows / Late Cancellations (<24 Hours)
Charged at the full session fee, including court costs.
Cancellations With 1–7 Days’ Notice
Court bookings are non-refundable once secured.
50% of the coaching fee still applies.
Accepted Emergencies (Case-by-Case)
Make-up requests may be considered for:Medical reasons (e.g. flu, injury – recurring cases may require proof).
Family emergencies (e.g. bereavement, urgent care duties).
Note: If emergencies occur more than 2–3 times in 2 months, we may check in to discuss more sustainable scheduling.
Work-Related Cancellations
We understand that overtime and last-minute work can interfere. Occasional cancellations are fine, but if frequent we may suggest:A more flexible or off-peak time slot.
Switching to ad-hoc sessions.
Joining a group class with a fixed schedule.
If a Session Is Cancelled by Us
Should we need to cancel your private session (e.g. venue-related), you will be entitled to schedule a make-up session within 3 months of the cancelled date.
Example: If a session on 1 January is cancelled, the make-up session can be used any time from 1 January to 31 March.
Make-Up Class Policy
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Eligibility
If you miss a scheduled group class and have informed us, you may request a make-up session.
Make-ups are always subject to availability and cannot be guaranteed.
Only students who are on monthly payment are eligible for make up. Students who opt for ad-hoc classes or one-time trials will not be eligible for make-up classes.
Timeframe
Make-up classes must be scheduled within ±1 month of the affected class date.
Example: If you miss a class on 1 January, the make-up can be taken anytime between 1 December and 1 February.
Any unused make-up classes outside this window will be void.
Students have to pay for the full month to be eligible for make up classes. Students cannot accumulate make up classes to offset their next invoice.
If MTAS Cancels a Class
On the rare occasion we need to cancel a class (e.g. venue-related), affected students will be entitled to schedule a make-up class within 3 months of the cancelled date.
Example: If a class on 1 January is cancelled, the make-up class can be used any time between 1 January and 31 March.
Booking Process
Request your make-up through WhatsApp so we have a clear record.
We’ll do our best to allocate you to another suitable class slot.
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Case-by-Case Basis
Make-ups for private sessions are not automatic and depend on the reason for cancellation (see Cancellation Policy).
Approved emergencies (medical, family, or occasional work-related) may qualify for a rescheduled session.
If MTAS Cancels a Session
If we need to cancel your private session (e.g. venue-related), you will be entitled to schedule a make-up session within 3 months of the cancelled date.
Scheduling
If approved, make-up sessions will be arranged directly with your coach and should be completed within the allowed timeframe, subject to court and coach availability.