Payment Policy

    • Monthly Billing
      Each invoice covers classes from the 1st to the 31st of the month.
      If you join mid-month, your first invoice will be prorated to align with our cycle.

    • Payment Deadline
      All group classes have to be paid by the 15th of the previous month (e.g. July classes paid by 15 June).

    • An invoice will sent during the first week of each month and payment made within 7 days.

    • Absences & Proration

      • Inform us by the 10th of the current month if you will miss any classes next month.

      • Absences notified before the 10th can be prorated in the following month’s fees.

      • Notifications received after the 10th are not eligible for proration, and the full monthly fee applies.

    • Make-Up Classes
      Even if you’re absent, you remain entitled to request a make-up session, subject to availability.

    • Invoices & Sessions
      Payment for private coaching is charged on a per-session basis, unless otherwise arranged.
      Court bookings are included in your invoice.

    • Cancellations & Charges

      • No-shows or cancellations made less than 24 hours in advance will be fully chargeable, including court costs.

      • Sessions cancelled with 1–7 days’ notice are subject to a 50% coaching fee, as court bookings are non-refundable once secured.

    • Emergencies
      We understand that life happens — medical and family emergencies will be considered case-by-case. Proof may be requested for recurring cases.

Cancellation Policy

    • No Refunds
      All payments — including trial classes — are non-refundable, regardless of attendance or reason for absence.

    • Notification
      Please inform us via WhatsApp if you can’t attend. This ensures we have a clear record of your absence.

    • Make-Up Classes (Subject to Availability)
      If you miss a class, you may request a make-up session. These are not guaranteed but we’ll do our best to slot you in.

    • Make-up classes can only be made up by student. they are non transferrable to other students

    • If a Class Is Cancelled by Us
      On the rare occasion we need to cancel a class (e.g. venue-related), all affected students may schedule a make-up session within 3 months of the cancelled date.
      Example: If a class on 1 January is cancelled, the make-up session can be used any time from 1 January to 31 March.

    • We Get That Life Happens
      Medical or personal emergencies can occur — drop us a message and we’ll try to work something out.

    • No-Shows / Late Cancellations (<24 Hours)

      • Charged at the full session fee, including court costs.

    • Cancellations With 1–7 Days’ Notice

      • Court bookings are non-refundable once secured.

      • 50% of the coaching fee still applies.

    • Accepted Emergencies (Case-by-Case)
      Make-up requests may be considered for:

      • Medical reasons (e.g. flu, injury – recurring cases may require proof).

      • Family emergencies (e.g. bereavement, urgent care duties).

      Note: If emergencies occur more than 2–3 times in 2 months, we may check in to discuss more sustainable scheduling.

    • Work-Related Cancellations
      We understand that overtime and last-minute work can interfere. Occasional cancellations are fine, but if frequent we may suggest:

      • A more flexible or off-peak time slot.

      • Switching to ad-hoc sessions.

      • Joining a group class with a fixed schedule.

    • If a Session Is Cancelled by Us
      Should we need to cancel your private session (e.g. venue-related), you will be entitled to schedule a make-up session within 3 months of the cancelled date.
      Example: If a session on 1 January is cancelled, the make-up session can be used any time from 1 January to 31 March.

Make-Up Class Policy

    • Eligibility

      • If you miss a scheduled group class and have informed us, you may request a make-up session.

      • Make-ups are always subject to availability and cannot be guaranteed.

      • Only students who are on monthly payment are eligible for make up. Students who opt for ad-hoc classes or one-time trials will not be eligible for make-up classes.

    • Timeframe

      • Make-up classes must be scheduled within ±1 month of the affected class date.

      • Example: If you miss a class on 1 January, the make-up can be taken anytime between 1 December and 1 February.

      • Any unused make-up classes outside this window will be void.

      • Students have to pay for the full month to be eligible for make up classes. Students cannot accumulate make up classes to offset their next invoice.

    • If MTAS Cancels a Class

      • On the rare occasion we need to cancel a class (e.g. venue-related), affected students will be entitled to schedule a make-up class within 3 months of the cancelled date.

      • Example: If a class on 1 January is cancelled, the make-up class can be used any time between 1 January and 31 March.

    • Booking Process

      • Request your make-up through WhatsApp so we have a clear record.

      • We’ll do our best to allocate you to another suitable class slot.

    • Case-by-Case Basis

      • Make-ups for private sessions are not automatic and depend on the reason for cancellation (see Cancellation Policy).

      • Approved emergencies (medical, family, or occasional work-related) may qualify for a rescheduled session.

    • If MTAS Cancels a Session

      • If we need to cancel your private session (e.g. venue-related), you will be entitled to schedule a make-up session within 3 months of the cancelled date.

    • Scheduling

      • If approved, make-up sessions will be arranged directly with your coach and should be completed within the allowed timeframe, subject to court and coach availability.